If your points are missing on PC after you purchased them on the Shop: If you purchased your points on your console’s store contact PlayStation Support or Xbox Support. You will only receive your points if your order status is Complete. Orders can take up to 24 hours to process.Verify the status of your order on your Transaction History. While you can use COD points across different Call of Duty titles, you must first log in to the game where you purchased the points.Verify which game you purchased the points for.If you made a mistake and purchased your points on the wrong account, contact us to cancel your purchase.Verify that you made your purchase on the correct account (correct BattleTag).If your order is Complete, you may also need to relog from the game. For example, if you play Modern Warfare and Cold War, and you purchased the points for Cold War, you will not see the points in Modern Warfare until you log into Cold War first. If you verified that you purchased the points on the correct platform and the correct account, and you logged into the correct game and you still don’t have your points, please contact Activision Support for assistance.
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